I don't have a ticket number since I didn't open an incident for this issue - I replied on your other thread with this:
Two things:
1) There is a hot fix available as of July 4 - see Notehttp://service.sap.com/sap/support/notes/2025392
2) SP1 is available CW 32 - see note https://websmp130.sap-ag.de/sap/support/notes/2038722 and it does reference the Open Window functionality in BI Mobile